Seller FAQ
Common Seller Questions
1. How do I become a vendor on TheChristmas.com?
Simply visit our Apply to Sell page and fill out the registration form. Once approved, you can start listing your products immediately.
2. What types of products can I sell?
We focus on Christmas-related products, including:
- Ornaments
- Gifts & Stocking Stuffers
- Home Decor
- Candles & Scents
- Apparel & Accessories
- Jewelry
- Collectibles
At this time, we are limiting the sale of food and perishable goods to ensure product safety, quality control, and compliance with health regulations. As we grow, we may expand into select categories, but for now, we are focused on non-perishable, shelf-stable items.
TheChristmas.com reserves the right to monitor, review, and remove any product listings or content that we determine, at our sole discretion, to be inconsistent with our brand values or that may be perceived as offensive, controversial, or harmful to the holiday experience we aim to provide.
If you’re unsure whether your product fits, contact our team (support@thechristmas.com) before listing.
3. Is there a fee to sell on TheChristmas.com?
There is no upfront cost to join. We currently charge a 10% commission on each sale with no listing fee or other hidden costs. Full details are available in your Vendor Dashboard.
4. How do I list products?
You can upload products manually through our Vendor Dashboard or use our API integration (for Shopify/WooCommerce stores). Our vendor support team can assist with product listing.
5. When do I get paid?
Payouts are processed every 14 days via your preferred payment method (bank transfer or PayPal).
6. How do I update my payment details?
You can change your payment settings anytime in your Seller Dashboard. Our vendor support team (support@thechristmas.com) can assist with questions.
7. Who handles shipping?
You are responsible for fulfilling and shipping orders. You can use your preferred carrier or opt into our Fulfilled by TheChristmas.com (FBC) program (coming soon!).
8. What are the shipping time requirements?
Orders must be shipped within 3 business days unless otherwise stated on your product page.
9. Do I have to provide tracking information?
Yes, tracking numbers must be added to the Seller Dashboard once an order is shipped.
10. What is the return policy?
Sellers must follow our 30-day return policy (add link) unless they offer a no-return policy for custom items.
11. Who handles customer service?
You are responsible for answering customer inquiries. Our support team may step in for escalated cases.
12. How do I manage refunds?
Refunds are processed through your Seller Dashboard.
13. Can I sell on other marketplaces too?
Yes! You can sell on Amazon, Etsy, or your own website while listing on TheChristmas.com.
14. How do I close my seller account?
You can deactivate your account under Account Settings or email support@thechristmas.com for assistance.
15. Can I offer discounts and promotions?
Yes! You can create seasonal discounts, BOGO deals, and flash sales through your Seller Dashboard.
16. How do I get my products featured?
High-performing sellers may be featured on our homepage, email newsletters, and social media. Contact our vendor support team (support@thechristmas.com) for additional paid promotional opportunities.
17. Do you offer advertising options?
Yes! We offer sponsored listings and social media promotions for vendors who want to increase their visibility. Contact our vendor support team (support@thechristmas.com) for more information.
18. How do I access the vendor login page?
If you've been approved to sell in our marketplace, you can lon in at vendors.thechristmas.com using the credentials provided in your welcome email. If you have any questions or need help, please reach out to us suppport@thechristmas.com
Questions?
Still have questions? Click the button below to get in touch!